| Terms & Conditions | Privacy Policy | Acceptable Use Policy |

Privacy Policy

The security of your personal and financial information is of the utmost importance to us and we take every precaution to safeguard it.
All credit card and personal information entered through the secure section of our web site is encrypted using 128-bit security, verified by Comodo, the primary Electronic Commerce security verification company.

Once your order information is complete, it is transferred to our advanced Cold-Fusion Servers that incorporate multiple firewall programs. Our Internet servers are physically located on secure, protected premises for your further peace of mind.

All purchases are processed by bonded employees of this company. You will not receive unsolicited emails except for notifications as to upgrades to our service, special offers or competitions where they apply to you. You will only receive these notifications if you are a connection plan customer.

NetSpeed is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. NetSpeed collects information from our users at several different points on our website.

External Links

This web site contains links to other sites. Please be aware that NetSpeed is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys and Competitions

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use.

Caller ID (Calling number display / Calling line identification)

Customers who connect to the Internet via our services using a dial-in connection may have their caller-id information recorded. NetSpeed can record this information regardless of whether or not the caller has blocked sending it. This information is never disclosed to any third party unless they are a law enforcement agency with a suitable warrant.

Internet Connection Services

Customers who connect to the Internet via our services, for example via Dial-in or Broadband links will have additional information recorded by us for accounting, audit and other purposes. This information remains the property of NetSpeed and may be used to obtain or verify time online and download activity for billing or other purposes within NetSpeed.

Telephone Calls

When you call our office we may record the telephone call. You will be advised of this prior to speaking to any of our representatives. This recording may be used for the coaching and training of staff, and to verify or prove the information or instructions received from you or given to you. These recordings may also be used as evidence in law enforcement, debt recovery and complaint related matters.

Law Enforcement

Information held by NetSpeed may be used for law enforcement purposes. Any such information will only be disclosed to another party upon the presentation of a valid warrant and within the terms of the Privacy Act. NetSpeed may share your information with credit reporting agencies for the purpose of debt collection.